Portfolio-built chatbot prototype · Food business automation

Cravings to Go Customer Inquiry & Order Support Chatbot

A structured customer-support chatbot prototype designed to answer routine food-business inquiries while keeping custom requests and final order confirmation with a person.

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Project introduction

Small food businesses often answer the same questions about menu availability, delivery areas, payment options, party-tray sizes, and ordering procedures.

I designed a structured chatbot prototype that organizes this information into clear responses while reserving custom requests, availability checks, and final order confirmation for human review.

Operational problem

  • Repeating the same delivery and payment answers across conversations
  • Keeping party-tray and ordering information consistent
  • Answering common pre-order questions without losing a warm customer tone
  • Avoiding guesses about prices, contact details, or availability
  • Keeping custom requests and order approval under human review

System built

I organized the business information into a structured chatbot knowledge base so routine customer questions can receive clear and consistent answers. Requests requiring availability confirmation, customized orders, or final order approval remain subject to human review.

Workflow diagram

  1. 01Customer message
  2. 02Knowledge-base prompt prepared
  3. 03Relevant documented information used
  4. 04Scoped AI response delivered
  5. 05Human confirmation for custom requests
Covered FAQ → concise customer reply
Missing or custom detail → message the business directly

Tools and technical capabilities

  • Delivery and payment inquiry support
  • Party-tray capacity information
  • Ordering instruction responses
  • Knowledge-base-only answering rule
  • Fallback response for missing information
  • Human confirmation boundary for custom orders

Actual project evidence

Cravings to Go Customer Inquiry & Order Support Chatbot evidence: Chatbot Interface Preview
Chatbot Interface PreviewShows the existing Cravings to Go chatbot prototype with greeting and quick inquiry prompts.
Cravings to Go Customer Inquiry & Order Support Chatbot evidence: Structured Knowledge Base
Structured Knowledge BaseSummarizes verified delivery, payment, party-tray, ordering, availability, and boundary rules from the local project files.

Human confirmation boundary

The prototype supports routine inquiry responses only. Availability, custom requests, pricing details not present in the knowledge base, and final order approval should be confirmed by a person.

Key learning or next improvement

Recommended future improvements include direct website-chat integration, structured order collection, automatic order logging, owner notification, order-status tracking, unanswered-question logging, and FAQ analytics. These are recommendations, not completed features.